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Our Terrace Rooftop Bar is seeking a Food and Beverage specialist to lead our talented & passionate team as an Assistant Manager!

Are you a charismatic, motivated and creative people person?

Do you have an understanding of mentoring a large and diverse team to deliver outstanding guest service to high end guests?

Are you ready to work in an environment where you are supported to develop your career path?

About our Terrace:

The Terrace is the heartbeat of our 5-star hotel, with sweeping skyline city views, it can be transported into a fully open-air rooftop bar and more recently, has launched its own boutique beer! In 2019, The Terrace Rooftop Bar was awarded “Best Boutique Bar in Queensland” at the Queensland Hotels Association awards.  Open from 7am til’ late, 7 days a week, it is always Dine-O’ clock at The Terrace.  Hospitality superstars with the right attitude will thrive in this exciting and invigorating environment!

Your Responsibilities

• Support the Terrace Venue Manager with the smooth day‑to‑day operation of the outlet, ensuring guest expectations are met.

• Maintain strong communication between departments, including the Kitchen, Sales and Food and Beverage Management.

• Handle guest feedback and complaints professionally, ensuring timely resolution and escalation when necessary.

• Assist with creating weekly rosters and managing departmental wage costs.

• Assist with onboarding new team members.

• Uphold Emporium Hotel’s Vision and Values through daily leadership and behaviour.

• Deliver on‑the‑job training to Team Members to support adherence to SOPs and service excellence.

• Ensure staffing levels and practices support financial targets and high service quality.

• Continuously look for opportunities to improve operational quality and efficiency.

• Assist with the recruitment of Team Members who demonstrate strong service potential.

Applicants must possess the following:

• A minimum of 2 years' experience in leading a team in a similar high-volume, high-end bar and restaurant environment

• Excellent grooming and presentation

• Excellent communication and interpersonal skills

• Restaurant and Host experience highly regarded

• Strong attention to detail

• Sound knowledge of food, cocktail, wines and spirits

• Experience in cost control and revenue generation

• Ability to effectively manage, train and develop a team

• Experience in developing and executing small bar promotions

• Be able to work a 7-day week roster that includes - evenings, weekends and public holidays

• Previous hotel experience not essential but advantageous.

• Holds a current RMLV (Responsible Management of a Licensed Venue) and Approved Managers License preferable

If this sounds like you, apply today!

 Why Join us?

• Work with a passionate and energetic team

• Gain hands-on experience

• Access industry perks and employee discounts including on accommodation, coffee, and food

• Dry-cleaning of work attire

• Our people matter - we celebrate employee milestones & achievements

• Warm and supportive culture

• Monthly wellbeing programs; and

• Employee recognition.

Please note only shortlisted applicants will be contacted.