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Cafe Manager — Gumption by Coffee Alchemy (The Strand Arcade, Sydney)

Gumption is seeking a Café Manager with leadership skills: remain calm under pressure, maintain situational awareness, and coordinate a team to perform to its full potential.

You will:

• Lead daily operations
• Work on shifts as a barista
• Mentor and develop new staff so they grow into confident, capable operators
• Build and manage weekly schedules that balance service needs, staff wellbeing, and labour efficiency
• Manage labour costs with discipline. Experience with Deputy scheduling app a plus
• Maintain product and service standards
• Provide professional and knowledgeable customer service
• Drive the store toward sales targets through consistent service, team alignment, and smart operational decisions
• Maintain optimum levels of inventory and stay on top of ordering supplies
• Work closely with head office on operational improvements and new initiatives
• Report to and carry out directions from head office

You:

• think on your feet
• like rising up to challenges
• love the thrill of a busy shift and the choreography of a well-executed service
• communicate well to staff and customers
• love to see customers walk away happy with the product and service
• love to see staff applying themselves and having fun with coffee
• don't like being idle; there's always something that needs to be done
• fix things
• understand specialty coffee

Legally able to work without restrictions.
Work weekends.
Managed venues before.