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The El Cortez Hotel is seeking enthusiastic and reliable Gaming Attendants to join our team. If you thrive on the gaming floor, understand the importance of responsible gambling, and enjoy creating genuine connections with patrons, we would love to hear from you.

As part of the IRIS Group, you’ll be joining one of Sydney’s fastest-growing hospitality groups. We are passionate about developing great venues, supporting our people, and delivering exceptional guest experiences.

About the Role

This is a casual, gaming-focused position with your primary responsibility being the gaming floor. You will ensure all patrons receive attentive, professional, and friendly service in a safe and welcoming environment.

You will work across the gaming lounge and associated areas, with shifts ranging from 10:00am through to 4:00am, including nights, weekends, and public holidays.

Key Responsibilities

• Deliver outstanding customer service to all gaming patrons.

• Respond to service calls promptly and professionally.

• Accurately handle cash transactions, including payouts and reconciliations.

• Monitor gaming operations including poker machines.

• Assist patrons with gaming machine enquiries and troubleshooting.

• Maintain the cleanliness and presentation of the gaming floor at all times.

• Ensure compliance with all gaming regulations and responsible gambling requirements.

• Identify and report incidents, faults, or suspicious behaviour immediately.

• Work collaboratively with the broader hotel team to ensure smooth daily operations.

What You’ll Bring

• Current RSA and RCG certificates – essential.

• ARCG qualification or willingness to obtain.

• Valid Australian working rights.

• Flexibility to work a rotating roster between 10:00am and 4:00am.

• Strong communication skills and a professional, approachable manner.

• A genuine passion for customer service and guest engagement.

• Proven cash handling experience with high accuracy.

• A team-focused attitude and strong work ethic.

• Professional presentation and grooming standards.

• Experience in Bar, Gaming, TAB and KENO is highly regarded but not essential.

If you’re a dedicated gaming professional who takes pride in delivering exceptional service and creating a premium guest experience, we want to hear from you.

RSA / RSG