Please select your age

THE POSITION

The Front of House Manager is responsible for supporting the Venue Manager in the daily operations of the venue helping to ensure a successful and profitable business and maintain a positive, fun, and strong bond between the team.

The Front of House Manager is responsible for, but not limited to:

• Opening and closing the venue and completing shift reports on your own.
• Leading staff on shifts and delegating tasks to ensure everyone is busy.
• Controlling and managing staffing costs while on shift by organising break times and cutting hours where necessary.
• Ensuring on busy days the venue is in line with compliance and house policy and following regulations to ensure a safe environment for staff and patrons and adhering to licensing laws.
• Managing customers expectations and ensuring any complaints and or feedback is addressed and noted.
• Ensuring a harmonious relationship between FOH AND BOH and liaising with the head chef on all service aspects where necessary.
• Training staff on procedure within the venue.

PERSONAL ATTRIBUTES AND EXPERIENCE

A successful applicant for the Front of House Manager position will demonstrate:

• experience in high volume, busy pub environment preferred.
• experience in leading a team of 20 or more staff.
• strong leadership & people management skills.
• hold a valid RSA.
• ability to handle pressure and think on your feet in a fast-paced work environment.
• conflict resolution skills.
• initiative on quieter days to ensure high productivity in staff.
• self-motivated and customer-focused.
• ability to work autonomously.
• flexible schedule availability in accordance with business needs (weekends, public holidays, on-call etc.).

IT'S A BONUS IF...

• you have any prior large-scale event experience or have dealt with liquor licensing in a large venue or event situation.
• you have worked with software such as Square, Cooking The Books, Mr Yum and deputy previously.
• you have prior experirence or are passionate about HR and staff development.