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JOB DESCRIPTION

FOH Supervisor

Location: Windsor, Melbourne, VIC

Pay: $31.93 + super, weekly tips and staff benefits

Join Hanoi Hannah as a FOH Supervsior, help engage with a passionate team and continue to develop your skills at a busy restaurant.

About

Hanoi Hannah Express Lane is a cozy takeaway and dine in neighbourhood restaurant in Elsternwick, serving bold modern Vietnamese food. As part of Commune Group, you'll join a team that works hard, has fun, and genuinely enjoys what we do, with plenty of opportunities to learn, grow and build your career across our venues, including Tokyo Tina, New Quarter, Firebird, Moonhouse and Studio Amaro.

The Role

We are looking for a confident individual who enjoys being on the floor, can pack takeaway well, supporting their team and creating awesome guest experiences.

Ideally we are looking for someone who has some experience in managing themselves well.

Key responsibilities

• Deliver exceptional service with speed, consistency and attention to detail, maintaining Hanoi Hannah Express Lane's service standards at all times.
• Pack takeaway bags well.
• Execute the full sequence of service, creating a welcoming and engaging experience for every guest from arrival through to departure.
• Develop strong food and beverage knowledge, confidently recommending dishes, drinks and pairings while accurately advising on dietary requirements and allergens.
• Maintain a clean, organised and well-stocked restaurant, ensuring all procedures are completed before, during and after service.
• Complete opening and closing procedures for both the bar and restaurant floor, ensuring all operational and cleaning checklists are completed to standard.
• Accurately process orders, payments and cash handling using the venue POS system.
• Monitor stock levels throughout service, restock where required and communicate shortages to management.
• Prepare takeaway sauces and other components to specification, maintaining quality and consistency.
• Work efficiently during busy service periods while remaining calm, positive and guest-focused.
• Support floor team members when required, contributing to a collaborative, one-team culture.
• Follow all Responsible Service of Alcohol (RSA), food safety and workplace health and safety requirements.
• Assist with maintaining venue presentation, cleanliness and equipment standards throughout every shift.
• Contribute to a positive team environment by communicating effectively, supporting colleagues and demonstrating a strong work ethic.
• Continually build product knowledge across food and beverage to confidently engage guests and deliver memorable hospitality experiences.

Why work for us?

- Above award pay rates

- Weekly tips

- Complimentary daily staff meals

- 30% dining discounts across all Commune Group venues

- Flexible and supportive rostering

- A genuine commitment to work-life balance

- Clear career progression for the right individuals with a growing hospitality group

- The opportunity to work with exceptional quality produce, food, cocktails and Australian wine. 

Apply with your resume, no cover letter needed.

Requirements 

- Atleast 1 year of hospitality experience, take-away knowledge would be great

- Task time management and prioritation

- Initiative (understanding the needs of the floor team without supervision) 

- Team Player (assisting others and helping where applicable) 

- Consistent positive working attitude 

- Solutions focused application to problems