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Event Function Coordinator 

• Key Responsibilities: 

• Manage incoming calls and emails related to large group bookings, events, and reservations ensuring a 24-hour response time is adhered to.
• Event planning and execution from initial sale to the day of delivery, ensuring events are executed seamlessly.
• Participates in customer site inspections while actively pursuing new business and partnerships.
•  Coordinates and communicates function details both verbally and in writing to all stakeholders both internally and externally. 
• Greet customers during the event phase and ensure all set up and agreed timing as per the contract and run sheet. 
• Delivers excellent customer service and communication throughout the entire experience.
• Supports the operations team in delivery of events and adhere to all standards, policies, and procedures. 
• Follows up with customer post-event. 
• Responds to and handles guest problems and complaints, while using personal judgment and expertise to enhance the customer experience. 
• Manage accounting and financial processes including invoicing and collecting payments.
• General office and admin duties including report forecasts, run sheet and signage creation. 
• Manage all AV requirements and ensure all function equipment is kept in good order.

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Skills, Education and Experience: 

• A genuinely warm & welcoming demeanour
• Personable communication skills
• Self-motivated 
• Display a growth mindset
• Display a passion for both the hospitality and event industry
• 3-5 years minimum experience within the event/sales industry

1 year experience in  functions & events preferred 

3-5 years experience in hospitality preferred