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Luna Park is one of Sydney’s most recognisable and loved tourist attractions. Offering world class rides and experiences within a unique 1930’s art deco amusement park. We offer a safe, magical escape for all and we invite our visitors to have fun in place of dreams and …. let’s just say, a little bit of magic. 

About the role

As the Duty Manager you will be responsible for making sure we deliver the maximum “Wow Factor” to our visitors and overseeing the day to day operations of the Park. You will ensure that from the moment we swing open our gates and guests walk through our Iconic Face they will experience the magic and fun, that is Luna Park Sydney !

What you’ll get to do:

• Maintain a highly visible presence and provide management support to the Shift Supervisors, Team Leaders and frontline team. 
• Address and resolve major complaints, communicate issues to management and advise steps to resolve
• Manage and take the lead of any emergency situations ensuring staff and visitors are managed effectively as Duty Manager and Chief Warden 
• Maintain a high level of product and service knowledge 
• Ensure the Amusement Park departments are following staffing matrix requirements and the Park is operating in a financially conscious way at all times. 
• Ensure Park presentation standards are upheld at all times. 
• Conduct pre-shift briefings on a regular basis. 
• Ensure WH&S policies are adhered to by all in the Park. 
• Work with the Amusement Park Excellence Manager and the Senior Amusement Park Manager with training in regards to onsite preparedness and emergency and crisis response. 

What we’ll be looking for

• Experience in a Duty Management position in the Amusement / Theme Park, Hospitality or Tourism industries preferred
• Experience as a first responder, emergency services environment would be well regarded 
• Aspirational and empathetic leadership style to mentor, motivate and inspire teams and individuals to be there best.
• Demonstrated experience in performance Management that has achieved positive outcomes.
• Demonstrated ability to communicate effectively with people of different social and cultural backgrounds.
• Ability to monitor workplace performance, identify opportunities, develop and implement new work practices, carry out training and improve performance outcomes.
• Excellent conflict resolution skills with the ability to achieve mutually beneficial outcomes.
• Intermediate skills in Microsoft office programs i.e., Excel, Word, Power Point
• You must have RSA and a Paid Working with Children Check. 

Benefits of working as part of the Luna Park Sydney Team:

• Education, training and development opportunities
• You get to tell everyone you work for Sydney’s most loved attraction! 
• Stunning harborside location
• Discounted food and beverage
• Discounted merchandise and retail
• Free rides pass
• Close to train, bus and ferry
• Discounted onsite parking
• Social events and team member recognition awards