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The Reserve Wine Bar is seeking enthusiastic, customer-focused bartenders to join the Team. If you're passionate about delivering exceptional guest experiences, we want to hear from you!

About The Reserve Wine Bar

The ultimate destination for wine enthusiasts and connoisseurs. Located on the lobby level, The Reserve Wine Bar not only offers an exquisite selection of wines but also serves as the home of our online wine store, The Reserve Cellar.

With an extensive collection of over 3,000 bottles - from classic vintages to hidden gems.

Key responsibilities include:

• Provide the highest level of service in all guest interactions, in line with Emporium's Service Promises

• Enter orders accurately into the Point of Sale (POS) system

• Deliver food and beverages promptly to guests - ensuring orders are correct when collected from the kitchen or bar

• Maintain clean and tidy tables, service areas, and floors in accordance with procedures

• Prepare and mix a variety of alcoholic and non-alcoholic beverages to a high standard

• Take guest orders while maximising sales opportunities through strong product knowledge

• Ensure hygienic food and beverage service practices are followed at all times

• Embody an ownership mindset by taking responsibility of your assigned section and station during service

• Maintain current RSA certification and adhering to responsible service principles

• Perform opening and closing duties, as required

• Create enriching experiences for our guests by ensuring they are welcomed and served in a friendly, professional, and efficient manner.

Why join us?

• Work with a passionate and energetic team

• Gain hands-on experience

• Access industry perks and employee discounts including on accommodation, coffee, and food

• Dry-cleaning of work attire

• Our people matter - we celebrate employee milestones & achievements

• Warm and supportive culture

• Monthly wellbeing programs; and

• Employee recognition and career development opportunities.

About you:

• Organised and proactive, with a focus on adding value to the team

• Interest in and foundational knowledge of wine

• Enthusiastic to learn, grow, and thrive in a fast-paced environment

• You consistently take Pride in detail

• Strong communication skills and proven ability to maintain Grace under pressure  

• A solution focused approach to problem solving

• Outstanding personal presentation

• A passion for food and beverage, with a desire to work in a five-star hotel environment

• The ability to work a rotating roster over 7-days including nights

• A current RSA and eligibility to work in Australia.

• A willingness to go above and beyond to deliver Exquisite Experiences for our guests, every time, every shift!