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The General Bourke Hotel is seeking enthusiastic and reliable All Rounder to join our team. If you thrive on the gaming floor, in the bar and have a passion for service and enjoy creating genuine connections with patrons, we would love to hear from you.

As part of the IRIS Group, you’ll be joining one of Sydney’s fastest-growing hospitality groups. We are passionate about developing great venues, supporting our people, and delivering exceptional guest experiences.

Bar Staff – Key Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with venue standards.
• Maintain a clean, organised, and hygienic bar area, including all equipment and workstations.
• Verify customer identification and ensure compliance with Responsible Service of Alcohol (RSA) requirements.
• Process customer transactions accurately using the Point of Sale (POS) system.
• Restock beverages, glassware, and bar supplies as required.
• Monitor patron behaviour and promptly report any incidents or concerns to management.
• Proven cash handling experience with high accuracy.
• A team-focused attitude and strong work ethic.
• Professional presentation and grooming standards.

Wait Staff – Key Responsibilities

• Welcome, greet, and seat customers in a professional and courteous manner.
• Accurately take and communicate food and beverage orders.
• Deliver food and drinks efficiently while ensuring a high standard of customer service.
• Demonstrate thorough menu knowledge and make appropriate recommendations to enhance the guest experience.
• Clear and reset tables while maintaining cleanliness throughout the dining area.
• Respond to customer enquiries and professionally resolve minor complaints or service issues.
• Proven cash handling experience with high accuracy.
• A team-focused attitude and strong work ethic.
• Professional presentation and grooming standards.

Gaming Attendants – Key Responsibilities

• Deliver outstanding customer service to all gaming patrons.
• Respond to service calls promptly and professionally.
• Accurately handle cash transactions, including payouts and reconciliations.
• Monitor gaming operations including poker machines.
• Assist patrons with gaming machine enquiries and troubleshooting.
• Maintain the cleanliness and presentation of the gaming floor at all times.
• Ensure compliance with all gaming regulations and responsible gambling requirements.
• Identify and report incidents, faults, or suspicious behaviour immediately.
• Work collaboratively with the broader hotel team to ensure smooth daily operations.
• Proven cash handling experience with high accuracy.
• A team-focused attitude and strong work ethic.
• Professional presentation and grooming standards.

If you’re a dedicated gaming professional who takes pride in delivering exceptional service and creating a premium guest experience, we want to hear from you.

Required Qualifications and Certifications

Applicants must hold the following current certifications:

• Responsible Service of Alcohol (RSA)
• Responsible Conduct of Gambling (RCG)

In addition, successful applicants must be willing to obtain an Advanced Responsible Conduct of Gambling (ARCG) certification.